Refund Policy
This policy applies to purchases of a ToneRelay digital software license.
14-day refund requests
You may request a refund within 14 calendar days of purchase by emailing support@tonerelay.com. Include the purchase email and order reference so the request can be located. A short explanation is helpful but does not replace rights provided by applicable law.
Digital license handling
Approved refunds are returned through the original payment method by the Merchant of Record. A refund or dispute may prevent a future server-side claim or recovery. The current desktop release does not remotely force-disable an already copied and locally activated permanent License Key. Fraudulent, abusive, duplicate, or chargeback-related requests may be reviewed individually.
Support and consumer rights
For refund or product-support questions, email support@tonerelay.com. This policy does not exclude or reduce mandatory withdrawal, refund, repair, replacement, or other consumer rights under applicable law.