ToneRelay Support
Most setup issues come from the local network, Windows permissions, or the HomePod not being reachable from the PC.
Quick checklist
- Use Windows 10 or Windows 11.
- Keep the PC and HomePod/HomePod mini on the same local network.
- Use one HomePod or HomePod mini at a time.
- Check that Windows audio is playing normally on the PC.
- Temporarily turn off VPN or guest Wi-Fi while troubleshooting.
Common help
- Install and permission guide: /guides/install-firewall/.
- HomePod not found: /guides/fix-homepod-not-found-on-windows/.
- FAQ: /support/faq/.
- Privacy: /privacy/.
Contact support
Email support@tonerelay.com for product, website, trial, or future order support.
Find the right fix
| Problem | Best page |
|---|---|
| HomePod does not appear | Fix HomePod Not Found on Windows. |
| Windows permission was denied | Install ToneRelay and Allow Windows Local Network Playback. |
| Unsure whether your speaker is supported | Windows Audio to HomePod Scope. |
| Questions about Apple affiliation or device support | Legal and Compatibility Notes. |